Track order

As soon as your order is shipped, you will receive an email with the tracking code (usually 1 to 2 business days after payment confirmation).

How to check your order status

1. Click the button below.
2. Enter the email address you used for the purchase — you will receive an access code via that email.
3. Enter the code to view your orders and the status of each one.

View my order →

You can also click "View order" in the shipping email we sent you.

Good to know

• The order is shipped by our international supplier and may pass through an intermediate logistics center (for example, CTT in Spain). This is normal.
• In the first few days, the tracking may not show any movement yet — this is normal until the carrier registers the package.
• Delivery usually takes 9 to 11 business days.

Didn't receive the code or have any questions? Email us at hello@zelopet.shop with your order number.